Yeastar Technology MyPBXPro Manuel d'utilisateur

POISE TECHNOLOGYVoIP Products line & ServicesGuide 2014Version: 28-02-2556

PLEXTEL IP-PBX• IP-Based Communication Server• Support from 30 to 1000 users per box• Currently used for 3,000 extensions number• Used in Thailand for

• Innovative user interface design & full business features integrated • Local 3-Ways conference• Work with VCS, soft client, IP-PBX, Door Phone,

Reason to choose VP530Touch-Screenresponse time 

Target CustomerVideo Conference 3 (3 ways Video Conference), Oper

 Expansions Modules Wireless Headset Adapter Call Center Headset Bluetooth USB DongleYealink accessories

Phone Features V70• AutoProvision T2x/T3x/VP530  Tool 

Phone Features V70• Deep Compatibility Call Park, Intercom, Provisioning, etc.IP-PBXCarrier……

Sample FeaturesActionURL$mac current MAC address of the phone$ip current IP address of the phone$model the phone model $firmware current firmware vers

Sample FeaturesActionURI, Control the phone remotelySYNTAX:http://<Phone IP>/cgi-bin/ConfigManApp.com?key=<xxx>”Sample:http://admin:admin@

Sample FeaturesActionURI, Control the phone remotelyTo answer the call: key=OK/key=ENTER To turn on speaker mode: key=SPEAKER Press transfer button: k

Sample FeaturesActionURI, Control the phone remotelyDial out example:http://phone IP/cgi-bin/ConfigManApp.com?number=NUMBER&outgoing_uri=URIPhone

Benefit of VoIP IP-PBX• • • 

Phone Features V70• Call Pickup soft key features 

Phone Features V70• Visual and Audio Alert for BLF Pickup

Phone Features V70• Support OpenVPN in all T2x / T3x series• dev-TUN mode, work with network layer• dev-TAP mode, work in data link layer• Support Act

Phone Features V70• Easy Hot Desking function• Keypad Lock

Interesting Features• Blacklist Up-to 30 contacts in phone’s blacklist directory• Remote Phonebook Up-to 5 corporate directories• Auto Redial• Hot

Interesting Features• Call Completion (Phone->Features->General Information>>.)• Call Return (DSS key) to call last received number• Call

Interesting Features• Dynamic Forwarding (press Fwd soft key and enter number to forward when ringing state)• Call Waiting (if enable, when receive 2n

Phone Features V70• XML Browser Phone-initiated(GET) Server-initiated(PUSH)

Large interoperate listhttp://www.3cx.com/support/

Large interoperate listhttp://www.3cx.com/support/Supported Features:• Auto Provisioning, using DHCP or UPNP

PLEXTEL System• • IP-PBX • Voice Conference Vide

Large interoperate listhttp://www.3cx.com/support/Supported Features:• Hot Desking (T26/T28)http://www.3cx.com/blog/docs/hot-desking-with-3cx-phone-sy

Large interoperate listhttp://www.3cx.com/support/Supported Features:• Blind / Attended Transferhttp://www.3cx.com/blog/voip-howto/blind-attended-tran

Large interoperate listhttp://www.3cx.com/support/Supported Features:• Assigned Multiple Phones on the same extensionhttp://www.3cx.com/blog/docs/auto

Large interoperate listhttp://www.3cx.com/support/Supported Features:• Multicast Paginghttp://www.3cx.com/blog/docs/yealink-multicast-paging/

• USB Wireless Phone (USB-W1DL)• 2.4GHz wifi band,• 50-Meter radio range,• Noise Reduction, and Digital Echo Cancellation• CallerID• Support, multiple

Company Profile | snom• Germany Based company with office and partners worldwide• 1996• 

Company Profile | Interoperability

Company Profile | Interoperability

Snom VoIP Phones | UC-Edition

PLEXTEL System• IVR Server • Paging Server • Video Call 

Snom VoIP Phones | snom 3xx Series Customer uses telephone as primary productivity tool E.g. secretaries, executives, sales professionals

Snom VoIP Phones | snom 8xx SeriesHigh-resolution TFT display (touchscreen at snom 870) 4 fixed or 12 freely programmable virtual keys an

Snom VoIP Phones | snom 700 Series 710/720/760-Dual Color BLF programmable keysWideband audio-Wifi/Bluetooth USB connectivity on some mod

Snom VoIP Phones | SNOM710

Snom VoIP Phones | snom vision16 additional programmable keys High resolution TFT color touch screen Speed dial Busy line field Mini-brow

Snom VoIP Phones | snom PA1Ethernet: 2 x IEEE 802.3, 10/100 Mbps switch SIP communication + Multicast Central configuration and maintenan

 Support OCS, SIP account in parallel 5 ways conference Support (include external 4 parties) Reliable suppression of disturbing backgr

Snom VoIP Phones | Environment

Unidata (WiFi Phone)WPU-7800

 Gateway(VoIP Gateway)

IP-PBXFUNCTIONALITY

VegaStream History• Formed in early 1998• Background from Pace Micro• Field trials with Sonera – August 1999• Technical History• H.323 support since 1

Innovation and Interoperability

Vibrant Ecosystem Enabled by SangomaContact Center OEM Integration with major software suitesCarrier and Data NetworkingProven Infrastructure Technolo

Vega Appliance Series• Sangoma Resilience Enablement Suite (SRES)• Enhanced Network Proxy - Keeps SIP Endpoints Operational in the event that connecti

Vega Appliance Series3/14/2014145Vega50• 2 to 10 ports, analog• Voice Fax and Modem support• Sangoma (SRES)• Browser-Based GUI• Sangoma Network Applia

Vega Appliance Series3/14/2014146Vega100G/200G• 1/2 ports E1/T1 VoIP Gateway• 2xGigabit Ethernet • Voice Fax and Modem support• Sangoma (SRES)• Sangom

Vega Appliance Series3/14/2014147Vega 400• Support from 1 – 4 ports E1/T1• Fall-Back Port• Voice Fax and Modem support• Sangoma (SRES)• Sangoma Networ

Vega Appliance Series3/14/2014148Vega5000• 24 or 50 FXS ports• 2 FXO ports• Voice Fax and Modem support• Browser-Based GUI• Sangoma Network Appliance

Fallback ports in case of failureTo/FromTelcoT1/E1 cablesMain UnitFailover UnitInternal relay trips to connect to failover ports

• • Customization• API PL

Fallback ports alternative useSIPISDNISDNITSP• Vega inserted between PBX and PSTN• Completely transparent• Groom calls to SIP over time• Resilience in

Fallback ports alternative useT1/E1 cablesInternal relay trips to connect PBX to TelcoSIPISDNISDNITSPTo/FromTelcoTo/FromPBX

SIP Trunking with ResiliencePBX, TDMEndpointsAnalogueBRIPRIITSPSIP /VoIPPSTNOn SIP / www / WAN failure Vega reroutes all calls via PSTN

IPPhonesRemote office survivability - normalIPPhonesCorporateIP PBXWWWHead OfficeRemote OfficePSTN

IPPhonesRemote office survivability – FailoverIPPhonesCorporateIP PBXWWWHead OfficeRemote OfficePSTN

Teleworking on Legacy PBXBi-directional TelephonyNo change to existing method of use for any userInter-Teleworker call handlingAccess to in-office voi

Hosted IP Centrex / Resilience ProxyAll calls pass through Vega Proxy Registrar on to ITSPOn Internet outage Vega Proxy Registrar assumes controlOn In

 GSM Gateway(VoIP GSM Gateway)

OpenVox GSM GatewayOpenVox GSM VoIP Gateway• SIM SIP • 

•  4 ports  20 ports (4/8/12/16/20)•  SIM Card  • 19”

• Call-Control 

OpenVox GSM GatewayModelDescriptionChassisVS-GW1200-4G4 SIMsDesktopCaseVS-GW1202-8G8 SIMsDesktopCaseVS-GW1600-4G4 SIMsRackm

Features:• SIP(RFC3261) compliance• DTMF Signaling support: RFC2833, Inband, SIP Info• Simple and convenient configuration via Web GUI• Multiple Langu

 • •   •

Soundwin Skype Gateway SKYPE• •  *• Skype World Un

VCS (Video Conference System)

ORION MCU -  Video-Conference Orion, the affordable video communication solution for your enterprise!• MCU supports 16 HD Participant

Direct InteractionStandaloneIndirect connectivityVoice (IP-PBX)

Indirect & Direct connectivityConnectivity with External Mobile Network

Features• Support HD video Quality• Normal: CIF (352x288)• High: VGA (640x480)• HD: (1280x720)• SIP/H.323• Multiple Access Numbers• Multiple Direct C

MCU Sizing VX-1000Resolution#Rooms# User / room / Total# Viewable / roomCIF (320x240)229204294VGA (640x480)129242298HD (720p)129162296

•  /PLEXTEL

Estimate Video BandwidthResolutionTransmittedBWRequested BWMin BWCIF (320x240)320Kbps30FPS320Kbps256KbpsVGA768Kbps 30FPS1.2Mbps512KbpsHD (720p)1Mbps 3

Features• Leader Dashboard (conference manager)

Features• Invite Participants• Modifying the Conference Layout Mode

Apps• iPAD and iPhone Apps• SIP, H.264 protocol• Windows Apps• SIP, H.264 protocol• Support Voice and Video Recording• Windows2000,SP,2003,Visto,2008

Compatibility ListsSmartphones and Tablets• Bria• Vippie• Polycom• LinphonePC Based Clients• Linphone• Lifesize• Bria• X-Lite• Polycom• Orion-O• 3CXDe

Room SystemHVC1305-megapixel PTZ camera (7x Zoom)HD720p32fps 128Kbps-4mpbsUnidirectional microphone

Room SystemModelDescriptionWarrantyEnd UserHVC130HD Quality,5M, PTZ camera, 7x Optical Zoom3-years99,000

OpensourceSoftware

Telephony InterfaceFeatures & BenefitChannel-Bank for Asterisk and PLEXTEL system.Features:• Flexible USB2.0 interface• Support FXS / FXO / ISDN P

SANGOMA Telephony CardCompatibility:• Best Hardware Compatibility, Compatible with All Commercially Available Motherboards.• Support Asterisk, Yate, F

• PLEXTEL

SANGOMA Analog Model• A200 Series Support upto 24 ports• A400 Series Support upto 24 ports• B600 Series Support upto 5 ports (4 FXO + 1FXS)Analog Card

ISDN PRI/BRI digital Card• A101, 1-port E1/T1, support up to 30 simultaneous voice calls or 4.1 Mbps of full-duplex data.• A102, 2-ports E1/T1, suppor

Transcoding Card• First affordable PCI, PCIe voice transcoding card• D100: Support 30 to 400 transcoding session (internal)• D150: Support 30 to 400 t

NetBorder Express(High Performance Software SIP-Gateway)• Affordable TDM to SIP Gateway (Free: 12 ports SOHO version)• Complete SIP-compliant VoIP me

Hi-Light Features:• Support TCP/UDP• TLS and SRTP support• Echo Cancellation with hardware option• T.38 Fax relay• Web management• SNMP support• Call

Data Card, Line Tapping Solution,Fax Solution,Clock Sync USB,Data Products / Misc

Yeastar, Telephony cardTDM1600/800/400 (16ports/8ports/4ports)• Rich-Features• 100% Fully Support Asterisk System• Support Skype (ExSKYPE)• Much Bette

SangomaNetborder Appliance

Netborder LYNC ExpressThe ONLY all-in-one Lync server appliance with a built-in VoIP gateway and SBC• All-in-one turnkey solution in one appliance• Co

Netborder Appliance

• PLEXTEL

Netborder ApplianceTelephony Support for Office 365

Netborder ApplianceIP PBX Replacement with Lync

Netborder ApplianceExtending Lync to the PBX

Netborder ApplianceSession Border Controller for Microsoft® Lync™

VoIP Security

Vega 400 SBC (Session Border Controller)Full-Featured protection at the edge of enterprise networks.• Scalability from 25-250 Sessions/Calls• Browser-

Netborder SBCFull-Featured protection at the edge of enterprise networks.• Scalability upto 4000 Sessions/Calls• Browser-based GUI for easy configurat

SANGOMA OverviewHosted PBX SBC Use CaseRemote Office Connection without VPN

SANGOMA OverviewSIP Trunking – Carrier

SANGOMA Overview

IP-PBX, FAX-server, Video Conference (MCU)• PLEXTEL, Call-Center • XORCOM, 

• Call (Channel) PLEXTEL

Web: http://poisetechnology.comFacebook: http://www.facebook.com/poisethailandEmail: [email protected]

• message-center  FAX, Call Record, Voicemail, CDR web-interfacePLEXTEL

•  sorting, searching Backup, • 

• schedule • • (Yearly Plan)• PLEXTEL

• (IVR) Report PLEXTEL

• , web• function • microphone, • , • Hangup 

• Security  Scan password PLEXTEL

• Phone Panel Monitor(SPY), Coaching, Hangup P

• (Returning Call CallerID Routing)PLEXTEL

• PLEXTEL

• SNOM, SIP • Yealink, Video Phone 

• Billing and CDR 

• (local) (Mobile) (Domestic) 

• • 

• (Overview)PLEXTEL

• (Incoming)PLEXTEL

• (Incoming)PLEXTEL

• (Internal)PLEXTEL

• (Outgoing)PLEXTEL

CALL-CENTERFUNCTIONALITY

IP-Network (LAN/WAN)IP Communication Server / Call Center ServerSystem DiagramVoice GatewaySupervisorAgentAgent

Gateway• Sangoma, Enterprise grade solution • Soundwin, 

Benefit of IP Based Communication Server• , • VoIP operator / 

Call-Center componentsVoice PortalInbound Call RoutingOutbound Dialer /ManualWorkforce ManagementCustomer RelationshipManagement (CRM)Quality Manageme

Inbound Call Routing• • AGENT  (Agent Skill)• 

Quality Management• Call Recorder • 

Workforce Management• Real-time, 

CallCenterWorkforce Management

CallCenter, Summary 



CallCenter, Call Answer Report 

Queue

Open-Source Software• Sangoma, lifetime*• Xorcom, USB 

CallCenter, Call Un-Answer Report 

Queue

CallCenter, Agent Report Agent

CallCenter, Agent Report Agent

CallCenter, Agent Report Agent

Voice Portal•  • Operator / CallCenter 

(CRM)• CRM Third-party API Screen pop-up agent 

• (Customer Relationship Management : CRM) (Database) 

• Screen pop-up, Click-to-dial • Job 

• Reporting CRM

(IP-PBX product line)

call center• (Whisper)• (

NEW FEATURES

NEW Features since 3.0• Performance Optimization >x2 • Update firmware• Softphone account

NEW Features since 3.0• Extensions' based Outgoing Password• PBX Log

NEW Features since 3.0• Email relay• New Maintenance menu

NEW Features since 3.0• PLEXTEL API (PlexMI Web Service) (Next Release)

NEW Features since 3.0

NEW Features since 3.0• Outbound Call Report (Next Release)

NEW Features since 3.0• Outbound Call Report (Next Release)

(IP-PBX)Xorcom•  IP-PBX 30-1000 users•   digital  A

IP-PBX with >500 extensions span over 3 floor, shared with 5 companiesCall-Center with Interactive database connected IVRLarge Scale IP-PBX impleme

ModelMaxUsersMax ConcurrentCallsMax AnalogPortsStorageXR10003010164GBXR200020045160250GBXE200020045160250GBXR30001000300800250GBXE30001000480800250GBM

(Channel Bank)Xorcom – Optional PartsTwinStar(High Available device)Rapid PA – Public Announcement Device

Yeastar IP-PBX, MyPBX•  IP-PBX 30-200 users• • Voice Prompt, Tool Tips • oper

• MyPBX SOHO, 4FXO, up to 30 users, Max 8 Concurrent Calls• MyPBX Standard, up to 16 Analog ports, up to 100 users, Max 22 Concurrent Calls• MyPBX Pro

MyPBX U-Series Highlight Features:• Rack • users•

ModelUsersConcurrent CallsE1/T1/J1AnalogInterfaceGSMInterfaceUMTS InterfaceBRIInterfaceHDDU10010025-16888-U20020050-16888-U3001005012----U50030080-168

Interoperate with existing PABX

(Yeastar IP-PBX)BIZFAXBizFax, Fax Server• Automatic Send/Receive FAX• Remote Send/Receive FAX, through internet• Fax Queue/Broadcast• Email to Fax, Fa

(Yeastar IP-PBX)BIZFAX1. Install BizFAX Client on a computer, and then you own a Virtual Fax Machine. (support maximum of 25 clients per 1 FXO port).2

(Yeastar IP-PBX)BIZFAX9. User is able to make annotation, signature and stamp through BizFAXEditor.10. If the other party manually receives a fax, use

(IP-Phone product line)

• Global top 3 SIP Phone supplier, Worldwide market > 140 countries•  (> 200 engineers)•

Large interoperate list

Large interoperate list

Distributorship

Yealink new look

Benefit of Yealink Phone• Large list of Features with Expandable Features• Autoprovision(Zero Touch, PnP, DHCP option, Phone flash)• Hotline• Ringtone

Broad range of IP-PHONE productsT3 SeriesColor GigabitT2 SeriesBusiness SeriesT4 SeriesUltra-elegant VP SeriesVideo phoneW SeriesDECT phone

Features• Optima HD voice• Dual-port Gigabit Ethernet, PoE• 7” 800x480 Touch Screen color display with backlight (T48G)• 4.3” 480x272 color display wi

Features• Optima HD voice• Dual-port Gigabit Ethernet, PoE• 2.7” 192x64 LCD display with backlight• Up to 3 SIP account• Paper label free design• Head

PLEXTEL IP-PBX

Features• Optima HD voice• Fast Ethernet, PoE support• 2.7” 192x64 LCD display with backlight• Up to 3 SIP account• Paper label free design• Headset,

Features• HD sound with wideband technology• Up to 4 simultaneous external calls• Up to 5 DECT cordless handsets• UP to 5 VoIP accounts• 1.8” color di

SIP-T38G• 6 SIP Lines, with GIGABIT ports• Hi-res large color LCD screen (7”, 480x272)• 16 Programmable Keys• 4 Softkeys• Support BLF, Intercom, Pagin

Gigabit Ethernet network network 

SIP-T28P• 6 SIP Lines• Display 320x160 pixels grayscale LCD• 16 Programmable Keys• 4 Softkeys• Support BLF, Intercom, Paging FeaturesSIP-T26P• 3 SIP L

SIP-T22P• 3 SIP Lines• Display 132x64 pixels LCD• 3 Programmable Keys• 4 Softkeys• Support Intercom, Paging FeaturesSIP-T20P• 2 SIP Lines• 3 lines LCD

Yealink T21 series,

Yealink T19 series,

SIP-T18 Lower cost. PoE version, with or without adapterNon-PoE version with adapter. Single SIP Line. No Display 2 Programmable Keys Support In

• Powerful Video Phone with TI chipset.• 7” Touch Screen• HD Voice• 3-ways Local Video Conferencing• 4 VoIP Accounts• XML Application support• Full-Du